Refund & Cancellation Policy
1. Pricing is always shown before you pay
Every product page and checkout screen states the price, the currency, and whether the charge is one-time or recurring. One-time purchases never turn into subscriptions. Recurring subscriptions state the renewal interval and renewal price before you confirm. When you start a subscription, you will be asked for separate, affirmative consent to the automatic-renewal terms at checkout; we (or our payment processor) will email you an acknowledgment stating the price, renewal interval, and how to cancel, and will send periodic renewal reminders that include cancellation instructions, as required by applicable law.
2. Cancelling a subscription
- You may cancel at any time. Cancellation stops all future charges; your access continues until the end of the period you already paid for. No partial-period refunds are owed for the remainder of a billing period after cancellation.
- How to cancel: use the cancellation link in your account area, contact our card processor’s consumer support directly (the processor’s consumer-support contact will be listed here when card processing goes live — no payment merchant is currently available), or email us at support@satansart.com and we will process it within 2 business days.
- SubscribeStar subscriptions are billed and cancelled on SubscribeStar itself (your SubscribeStar account → Subscriptions), not on this site; SubscribeStar’s refund policy applies to them.
- Third-party platforms: cancelling a satansart.com membership affects only satansart.com. It does not cancel a subscription on any third-party platform — those are separate services managed in your account on their sites.
- Termination for violations: if we suspend or terminate your access for a violation of the Terms of Service, no refund is owed for the current billing period. If we permanently discontinue a subscription or purchased content through no fault of yours, we will refund the unused portion of the current period pro-rata.
3. Refunds on digital content
- Because purchases deliver immediate access to digital content, all sales are generally final once content has been streamed or downloaded.
- We will refund: duplicate charges; purchases where a technical fault on our side prevented you from accessing the content and we cannot fix it within a reasonable time; and charges made in error that you report before accessing the content.
- Refund requests must reach us within 14 days of the charge at support@satansart.com, with the order reference from your receipt. Approved refunds go back to the original payment method via the processor.
- EU/UK customers: at checkout you will be asked to expressly consent to immediate delivery of the digital content and to acknowledge that you lose your 14-day statutory right of withdrawal once streaming or download begins. Content you have not yet accessed remains refundable within 14 days of purchase.
4. Billing questions and disputes
The billing descriptor shown at checkout appears on your card statement; the exact descriptor will be listed here when card processing goes live. If you do not recognize a charge, contact us at support@satansart.com first (no payment merchant is currently available; the processor’s consumer-support contact will be listed here when card processing goes live) — most questions resolve in one message. We respond to all billing inquiries within 2 business days.
5. Contact
Ilushin LLC
Email: support@satansart.com